DVLA Auction Complaints Procedure

If you are unhappy with the service provided, please follow the steps below and give full details:

Step 1

Email timed@dvlaauction.co.uk explaining your complaint.

If you do not feel that your issue has been resolved, please follow the process below to make a formal complaint.

Step 2

Please email Piers England, DVLA Auction Contract Manager at piers@dvlaauction.co.uk

If you still feel that your complaint has not been resolved satisfactorily, please follow the step below.

Step 3

Please email Simon Rossiter, Remarketing Director BCA Outsourced Solutions at simon.rossiter@bca.com

Our Commitment

Customer satisfaction is extremely important to us, so we are committed to providing a high quality of service to everyone. We value your feedback and are committed to act on any concerns or complaints about the service that we provide. We aim to respond to any complaints within 10 working days.

DVLA Auction Team, BCA Ltd, Cross Green Business Park, Leeds, LS9 0PS

Tel: 0300 029 8080 - E-mail: [email protected]

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